What's Up English

Refund Policy

WHAT'S UP ENGLISH LLC

Last updated: October 2026

Thank you for purchasing products/services from WHAT'S UP ENGLISH LLC. We sell two kinds of product, each with its own refund policy:

  • Pre-recorded courses and materials (e.g., “Complete American English Pronunciation Course”, “1000 Most Common Words”): non-refundable.
  • The English speaking course (live online classes with a teacher): a 100% refund if the class isn't right for you, on the conditions below.

Pre-recorded Courses and Materials: No Refunds

Due to the nature of digital products and the granting of access immediately after payment, all purchases of pre-recorded courses and downloadable materials are final and non-refundable.

Once you are granted access to or download any content, we will not issue refunds under any circumstances. By completing your payment, you acknowledge that you have read, understood, and agreed to this no-refund policy.

This policy applies regardless of whether you have viewed, downloaded, or used the content, including courses or materials bought in the same order as the English speaking course. Digital products and pre-recorded courses are considered fully delivered once login credentials or download links are sent to you.

The English Speaking Course: a 100% Refund if the Class Isn't Right for You

You can get a 100% refund of the English speaking course fee when both of these are true: (a) you have attended at least one class; (b) you ask before the end of the Sunday of the first week of classes. The exact date is shown on the checkout page, the order confirmation page and the confirmation email.

If you are placed in a class after paying, or join a class after the course has started, the deadline is 7 days from the day you are placed, if that is later.

If you have not attended a class within that time, or change your mind before the course starts, the fee is not refunded. Instead, you can move to another class with a free seat once, free of charge, at any time before or during the course. After the deadline, the fee is not refunded; missed classes are covered by make-up classes and class recordings.

You get a 100% refund if we cannot place you in a suitable class, or if your class is cancelled and there is no suitable class to move to. If a class is down to one student in its first 4 weeks and there is no suitable class to move to, we refund the fee for the classes not yet held.

To ask for a refund, email us at support@whatsupenglish.vn. Refunds are paid on the Friday of the week after the week we receive your request.

Scope of Application

This policy applies to all purchases made on our website through any accepted payment method, including:

  • Bank transfer (via third-party plugin)
  • PayPal
  • Credit / debit card

Payment Disputes & Chargebacks

Initiating a chargeback or payment dispute for products that are not eligible for a refund under this policy may result in:

  • Immediate termination of access to all products, courses, and services
  • Denial of all future purchases from WHAT'S UP ENGLISH LLC

Technical Issues

If you experience technical issues accessing a product or course you have purchased, please contact our customer support team for assistance. We will do our best to resolve the issue; however, technical issues are not valid grounds for a refund.

Customer Responsibility

Before purchasing, you are responsible for ensuring that the product or course meets your needs. We encourage you to carefully review:

  • Product descriptions
  • Introductory content / previews
  • Free content (if available)

before making your purchase decision.

Contact

If you have questions about this refund policy or need assistance requesting a refund for the English speaking course within the allowed period, please contact us at: support@whatsupenglish.vn

Governing Law

This refund policy is governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.