Frequently Asked Questions
Quick answers to the most common questions
If you've purchased something before, just sign in with that email. No password needed - we'll send a 6-digit code to your email for verification.
To access your pronunciation course:
- Sign in to your account
- Click your avatar in the top right corner
- Click Student Portal
- Select the Courses tab
- Your course will be listed there
To access your vocabulary materials:
- Sign in to your account
- Click the avatar menu in the top right
- Select Account settings
- Go to Enrollments to see all your products
To request a refund, please email us at support@whatsupenglish.vn.
We provide refunds within 14 days of purchase for community membership products. Please note that 1000 Most Common Vocabulary and Complete American English Pronunciation Course are non-refundable.
Send us an email at support@whatsupenglish.vn